Pennsylvania Medical Group Management Association
     The Pennsylvania State Affiliated Chapter of MGMA

Triage Calls

  • Wednesday, September 19, 2018 7:55 AM
    Reply # 6676412 on 6665789

    Thanks Melissa.   

  • Tuesday, September 18, 2018 5:48 PM
    Reply # 6675544 on 6665789

    We do not have LPN's in the office; so all emergent calls go to our RN's.  I don't understand why an LPN would not be able to take the triaged calls since that is part of their scope of practice.   

  • Sunday, September 16, 2018 1:19 PM
    Reply # 6671482 on 6665789

    Thanks Melissa.  So, you only use RN's or do you use LPNs as well?  Our Compliance office is now taking the stance that we should not be using LPNs in Triage.   

  • Thursday, September 13, 2018 2:52 PM
    Reply # 6668091 on 6665789

    We use a true triage process via non-licensed staff. The physicians and nurses provided a document that they utilize to determine the true emergent nature of the call. There is also a list of "key words/phrases" specific to our office that trigger a call to be determined emergent. This system has definitely assisted in appropriately directing the urgent vs emergent calls. 

    Hope this helps. - Melissa

  • Wednesday, September 12, 2018 7:48 AM
    Message # 6665789

    Good Morning!  Can anyone share how their "triage" calls are handled?  Do you use this as more of a message taking function performed by non-licensed staff passing the info along to a provider or other licensed individual to address, or do you use a true triage process?  If you do have a true triage process, what is the licensure of the individuals performing the function?  RN only?  LPNs?  Other?  Thank you. 

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