Pennsylvania Medical Group Management Association
     The Pennsylvania State Affiliated Chapter of MGMA

The Customer Experience

  • Friday, July 20, 2018
  • 12:30 PM - 1:30 PM
  • Webinar
  • 22 registrants

Registration

Registration is closed

The Journey to Increased Profits

Led by MD MGMA, in collaboration with the CT MGMA, DE MGMA, MA/RI MGMA, NY MGMA, PA MGMA, and VA MGMA.

About the Webinar

In today’s ever changing healthcare environment it is essential that physician practices understand what is necessary in portraying a solid image and building their practice.  The objective is to have a program designed to enhance your marketing strategy, reach more potential customers, and help in attaining your business goals.  This session provides a look at the patient's journey with a medical issue to include all the touch points and opportunities for the physicians office to engage.  These journey's touch points allows the practice an opportunity to enhance the experience and develop a loyal customer.

About the Speaker

Brenda Brouillette, RN, BS
Principal
Savvy Marketing Solution, LLC

Brenda Brouillette RN, BS began her career in nursing prior to obtaining her Bachelors in Healthcare Leadership.  At this pivotal point, her focus shifted towards marketing and strategic planning, where she has over 16 years of experience in the healthcare industry.  Initially, she served as a physician relation’s specialist in a hospital healthcare system before emerging in the private sector of physician practices. In 2007 she established Savvy Marketing Solution.  Combining her clinical background with the business development and marketing experience from a variety of healthcare venues, she brings an astute understanding and strong expertise in the niche of healthcare marketing and public relations.
** Note: If you have firewall security on your computer, you may encounter trouble as you access the webinar.

Continuing Education Units, CEUs

Earn up to 1.0 continuing education unit hours for each hour of education from the ACMPE, American College of Medical Practice Executives. Our events are eligible for continuing education units as awarded by other professional associations. We recommend that you contact your professional association for their approval process.


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