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Critical and Compliant Employee Documentation Skills

  • Friday, July 21, 2023
  • 12:30 PM - 1:30 PM
  • Webinar


Registration is closed

A medical practice management webinar presented by the
Pennsylvania MGMA, Virginia MGMA, and West Virginia MGMA

This course will address the value of documentation to employee relations and human resources. We will discuss the critical elements of How, What, When, Where and Why regarding Best Practices for documenting workplace conflicts, incidents and employment issues. This program will prepare you to be ready to demonstrate that you have made good faith measures to live up to your obligations to your employees and that you are a fair and non-discriminatory employer.

Objectives that will be discussed:

• Critical Elements in Human Resources

• Documentation – timing, purpose and content

• Common Challenges

• Retaliation Prevention

Featured Speaker

Kem Tolliver, CMPE, CPC, CMOM

Kem is the co-author of, “Revenue Cycle Management: Don’t Get Lost in the Financial Maze” published by MGMA®. She also created and delivered the first-ever Revenue Cycle Management Certificate program on behalf of MGMA. Medical practices managed by Kem have received MGMA® “Better Performing Practice” distinctions in the areas of Accounts Receivable and Collections. As a national and regional SME, Kem develops and delivers educational content to industry leadership.

Mrs. Tolliver holds dual Bachelor of Science degrees in Healthcare Administration and Organizational Management; Summa Cum Laude and Magna Cum Laude respectively. Her certifications include: Certified Medical Practice Executive (CMPE), Certified Professional Coder (CPC) and Certified Medical Office Manager (CMOM). For over 20 years she has provided strategic and operational leadership to medical practices and hospitals. As the President of Medical Revenue Cycle Specialists, LLC (MRCS) her team leads Health Care Organizations in: Practice Start Up and Transformation, Revenue Cycle Improvements, Clinical Documentation Improvement, Educational Programing, Payer Contracting, HIT Software Development, EMR/PM software customization and Telehealth integration.

Kem has served on the Board of Directors of MD MGMA as the Chair of the Practice Management Committee and Chair of the Government Affairs Committee. She received MD MGMA’s 2016 Outstanding Service Award and was the 2018 State of Maryland ACMPE Certification Rep.



PA MGMA Member - Complimentary
Non-Member - $35

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